We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
Information we collect
We may collect and process the following types of personal data:
- Personal details (e.g., name, email address, phone number)
- Payment and transaction details
- IP address, browser type, and other technical data
- Information provided when contacting us or subscribing to our services
- Usage data, including browsing behaviour on our website
How we use your information
We use your personal data for the following purposes:
- To provide, personalise, and improve our services
- To process transactions and manage payments
- To communicate with you regarding inquiries, promotions, and service updates
- To analyse website usage and improve user experience
- To comply with legal obligations and prevent fraudulent activities
Legal basis for processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, which you may withdraw at any time
- The necessity to perform a contract with you
- IP address, browser type, and other technical data
- Compliance with legal obligations
- Our legitimate interests, such as improving our services and ensuring security
Data sharing and disclosure
We do not sell or rent your personal data. However, we may share it with:
- Third-party service providers who assist in delivering our services
- Law enforcement or regulatory authorities when required by law
- Business partners in case of a merger or acquisition
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymise your data.
Your rights
Under UK data protection laws, you have the following rights:
- The right to access your personal data
- The right to correct inaccurate or incomplete information
- The right to request data deletion
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent where applicable
To exercise these rights, please contact us using the details provided below.
Security measures
We take appropriate security measures to protect your personal data from unauthorised access, alteration, or loss. This includes encryption, access controls, and regular security assessments.
Cookies and tracking technologies
Our website uses cookies and similar technologies to enhance user experience and gather analytical data. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
Updates to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.
Contact us
If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at info@hotelaro.com
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